RETURN & EXCHANGE
Last Updated: 15 August 2026
At Handzom, we want you to feel confident about your purchase.
If your product doesn't work for you, we offer returns/exchanges subject to the conditions below.
If your product doesn't work for you, we offer returns/exchanges subject to the conditions below.
Return & Exchange Window
- Eligible products may be requested for return or exchange within 7 days from the date of delivery.
- Requests received after this period may not be accepted except where required by applicable law.
Product Eligibility
To qualify for a return or exchange, the product must generally be:
- Unworn, Unused, Unwashed, Free from stains, odours or marks
- Free from damage caused after delivery
- With original tags attached
- With original packaging intact
- In a resalable condition
- We recommend trying garments indoors and keeping all tags attached until you are certain you want to keep the product.
Size Exchange
- If the size doesn't fit, you may request an exchange for another available size within the applicable exchange period.
- Exchange is subject to product availability
- One exchange per product / order
Change of Mind
- We’re committed to being both responsive and responsible to give you the best quality, fabric and fit.
- Not in love? You can return / exchange the item within 7 days of delivery.
Damaged or Defective Product
- If you receive a product that appears damaged or has a manufacturing defect, please contact us promptly.
- Please provide: Order number, Clear photographs, Short video where useful, Photographs of the packaging, Description of the issue
- We will review the claim and, where appropriate, arrange a replacement, exchange, refund or other suitable resolution.
Wrong Product Received
- Please share package unboxing video for the wrong product received
- We will review the issue and arrange the appropriate resolution.
Products That Cannot Be Returned
- Unless required by applicable law, returns/exchanges may not be accepted for products that:
- Have been worn
- Have been washed
- Have been altered
- Have been damaged after delivery
- Are missing original tags
- Are missing required packaging
- Show signs of use
- Have been damaged because of improper care
- Sale/discounted products
How to Request a Return or Exchange
Contact Handzom at:
- Email: support@handzom.in
- Include: Order number, Reason for request, Photographs / videos where applicable
- Our team will review the request and provide the next steps.
Return Pickup
- Where applicable, Handzom or its logistics partner may arrange a return pickup.
- Pickup availability depends on courier serviceability.
- If pickup is unavailable in your location, you may be provided with alternative return instructions.
Return Shipping Charges
- For a valid manufacturing defect, wrong product or incorrect item received, Handzom should bear the applicable return shipping cost.
Quality Inspection
- Returned products may undergo inspection after reaching Handzom.
- If the product does not meet the return conditions, the return/exchange may be rejected.
Refunds
- If a refund is approved, it will generally be processed to the original payment method or through another appropriate method permitted by the payment system.
- Refund processing time may depend on the payment provider and banking system.
- Estimated refund processing: 5–7 business days after approval
Exchange Availability
- An exchange is subject to product and size availability.
- If the requested replacement is unavailable, we will communicate the available options.
- For exchange of lower price, the balance amount will be refunded