We want your Handzom experience to be simple from checkout to delivery.

Shipping Within India

• Handzom currently ships orders across India.
• Shipping availability may vary for certain remote or restricted locations depending on courier serviceability

Order Processing

• Orders are generally processed after successful payment confirmation.
• Estimated processing time: 1–2 business days
• Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Timeline

• After dispatch, delivery generally depends on the destination and courier service.
• Estimated delivery: 3–7 business days after dispatch
• Remote and difficult-to-service locations may require additional time.
• The delivery estimate shown at checkout, where available, should be treated as the most relevant estimate for your order.

Shipping Charges

• Free shipping, we deliver across India including major cities, towns and selected remote areas. We aim to service all pin codes across India with express delivery.

Order Tracking

• Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout, where tracking is available.
• You may use the courier tracking information to follow the shipment.

Although we work with reliable logistics partners, delivery may occasionally be delayed due to:

• Weather conditions
• Public holidays
• Courier operational issues
• High-volume periods
• Remote locations
• Incorrect or incomplete addresses
• Circumstances beyond reasonable control
• We will assist where possible but cannot guarantee a specific delivery date unless expressly stated.

Incorrect Address

• Please carefully check your shipping address before completing your order.
• If you notice an incorrect address after placing an order, contact us immediately.
• Once the order has been dispatched, we may not be able to change the delivery address.

Failed Delivery

• If a courier attempts delivery but the package cannot be delivered because of an incorrect address, recipient unavailability, refusal or other customer-related reason, additional shipping or re-delivery charges may apply where applicable.

Damaged Package

• If the package appears visibly damaged when delivered, please document the condition of the package and contact us as soon as possible.
• For product defects or damage, please refer to our Return & Exchange Policy.

Online Payments

• Handzom accepts the payment methods displayed during checkout.
• Depending on availability, these may include: UPI, Credit cards, Debit cards, Net banking, Wallets and other payment methods supported by our payment provider

Payment Security

• Online payments are processed through secure third-party payment infrastructure.
• Handzom does not ask customers to share OTPs, PINs, passwords or other confidential banking credentials through phone calls, messages or email.
• Never share your OTP or banking password with anyone claiming to represent Handzom.

Payment Failure

• If your payment fails but your bank account has been debited, please do not immediately place multiple duplicate orders.
• First check your order confirmation and payment status.
• If the order has not been created, the payment provider/bank will generally process the reversal according to its applicable process.
• If you need assistance, contact us with the relevant transaction details.

Cash on Delivery

• COD is offered, availability may depend on location, order value and other operational conditions.

Contact

• Email: support@handzom.in
• Phone/WhatsApp: +91 63633 99799